We were very pleased to be nominated for several awards this year and have been fairly overwhelmed at the results. We were winners for two awards,are finalists for two awards, have one highly commended award and an unexpected honour! One of the best aspects about award ceremonies, we have discovered, is the opportunity to meet lots of other business owners who are providing innovative and inspirational experiences for their customers.
We are of course delighted at this recognition in the business and tourism world of the standard of experience we aim to achieve for our guests. The variety of awards reflects the different aspects of our business that we are very proud of. The leadership of owner and skipper, Rob Barlow, the care we have for our guests, the quality of the food we serve, the innovation of our cruise itineraries, and the passion we have for the natural environment.
The awards we achieved in 2024 are:
-The Herald Scottish Family Business Awards: Winner Green Family Business of the Year Award
-Highlands and Islands Business Excellence Awards: Hebrides Cruises owner, Rob Barlow, is awarded The Scottish National Investment Bank Award for Outstanding Business Leader.
-Highlands and Islands Business Excellence Awards: finalist for The Loganair Award for Excellence in Customer Service, Care & Experience.
-Highlands and Islands Thistle Awards: Innovation in Tourism; Highly Commended.
-RSPB Nature of Scotland Awards: Finalist for the Nature Tourism Award.
-Highlands and Islands Food and Drink Awards: Finalist for Best Food and Drink Tourism Experience.
A totally unexpected honour received by our Shore Manager Emma, was to be included in the 2024 Top 100 Women In Tourism.
Finally, we are very proud of our Green Tourism Gold Award which we have gained for the third year at very high passes in every category.
I am actually struggling to find the words to express how wonderful this holiday was and how much we enjoyed ourselves during our 6 nights on Emma Jane. This experience was truely like no other holiday I've ever taken. It was well put together and the crew were ready to adapt plans where necessary. Firstly thanks to Emma for her initial assistance when we were making the decision to book or not, and invaluable help on travel advice. Whether we were lucky, but we joined a lovely group of fellow, like minded passengers to spend our 6 nights with. All the crew, Chris, the skipper, Sofia, the steward, Carlton, the chef, and Will the wildlife expert, were individually lovely, helpful, patient, and excellent in their roles. However, the four of them together formed a competent and well organised team. I noted the concentration required to navigate us through the locks, and attention to our safety and enjoyment at all times. The food was amazing Carlton. Hard to pick my favourite dish but the Caesar salad was a stand out. Will, took us on lovely walks to enjoy beautiful scenery, rivers, locks, lochs, canal, waterfalls, birds and fungi. Chris, calm, caring and confident, but firm if he needed to be. We must, however, mention Sofia in particular. Her attention to detail, demonstration of a variety of skills, one moment doing the ropes on the vessel, the next serving us tea, cake, and Proscecco in the afternoon(could get used to this but things are never the same when you try to re-create them at home). Her flair in creating the most wonderful table decorations. We could go on. We loved it. Thank you so very much. Cindy Hudson & Andrew Perry
Cindy Hudson: 23 September 2023Loch Linnhe, the Caledonian Canal & Loch Ness